Privacy Policy

Welcome to Duelz. This Privacy Policy outlines how Duelz, operated by [Company Name], collects, uses, processes, and protects your personal information when you use our website, mobile applications, and related services (collectively, the "Services"). We safeguard your privacy and the security of your personal data. This policy details your rights concerning your data and how we comply with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By registering an account with Duelz or using our Services, you acknowledge that you have read and understood this Privacy Policy. Review it carefully. If you have any questions about our data practices, contact us using the details provided at the end of this policy.

We collect various types of information to provide and improve the Duelz experience. This information can be categorised as follows:

• Personal Identifiable Information (PII): This includes data that can directly identify you, such as your full name, date of birth, residential address, email address, phone number, and national identification number (where required for verification). We collect this during registration, account verification, and sometimes during specific interactions with our support team.
• Financial Information: To facilitate deposits and withdrawals, we collect payment card details (masked), bank account information, and other payment method details. We do not store full payment card numbers on our servers.
• Transactional Data: Details of your betting activity, deposits, withdrawals, and other transactions conducted through your Duelz account.
• Technical Data: Information about your device and how you access our Services, including your IP address, browser type and version, operating system, device identifiers, and network information.
• Usage Data: Information about your interactions with our Services, such as pages visited, features used, time spent on the site, and game preferences.
• Communication Data: Records of your communications with us, including emails, live chat transcripts, and any other correspondence.
• Publicly Available Information: In some cases, and where legally permitted, we may collect information about you from public sources for identity verification, fraud prevention, and responsible gambling purposes.
• Marketing and Communication Preferences: Your choices regarding receiving marketing communications from Duelz and our partners.

We use the information we collect for several legitimate purposes, primarily to provide our Services, maintain a safe and responsible gaming environment, and comply with our legal obligations. Specifically, we use your data to:

• Manage Your Account: To create, maintain, and service your Duelz account, including processing your registration, verifying your identity, and managing your login credentials.
• Process Transactions: To facilitate your deposits, withdrawals, and other financial transactions securely.
• Provide and Improve Services: To deliver the games and features you request, personalise your experience on Duelz, and continually enhance our offerings based on user feedback and usage patterns.
• Customer Support: To respond to your inquiries, resolve issues, and provide technical assistance.
• Security and Fraud Prevention: To detect and prevent fraudulent activities, money laundering, and other illegal acts, and to maintain the integrity of our games and Services.
• Responsible Gambling: To implement and enforce responsible gambling measures, including self-exclusion, deposit limits, and identifying potential problem gambling behaviour.
• Legal and Regulatory Compliance: To comply with our licensing obligations, anti-money laundering (AML) regulations, and other legal requirements imposed by our licensing authority and relevant jurisdictions.
• Marketing and Promotions: To send you promotional offers, newsletters, and information about new games and features, where you have consented to receive such communications. You can opt out at any time.
• Internal Operations: For data analysis, research, auditing, and troubleshooting to improve the efficiency and performance of our Services.

Under GDPR, we must have a lawful basis to process your personal data. Our legal bases for processing your information include:

• Performance of a Contract: Processing is necessary for the performance of the contract we have with you, specifically to provide you with the Duelz Services, manage your account, and process transactions.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject, such as anti-money laundering regulations, responsible gambling requirements, and tax laws.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided these interests do not override your fundamental rights and freedoms. Our legitimate interests include fraud prevention, enhancing security, improving our Services, and direct marketing (where permitted).
• Consent: In specific situations, we may rely on your explicit consent to process your data, particularly for certain marketing activities. Where consent is the basis, you have the right to withdraw it at any time.

We do not sell your personal data. We may share your information with trusted third parties under specific circumstances and always with appropriate safeguards:

• Service Providers: We engage third-party service providers to perform functions on our behalf, such as payment processors, IT and hosting providers, customer support platforms, and marketing agencies. These providers are contractually bound to protect your data and only use it for the purposes specified by Duelz.
• Regulatory Bodies and Law Enforcement: We may disclose your information to regulatory authorities, licensing bodies, and law enforcement agencies when legally required, or to assist in investigations into fraud, money laundering, or other illegal activities.
• Fraud Prevention and Responsible Gambling Organisations: To combat fraud and promote responsible gambling, we may share data with specialised agencies and databases.
• Group Companies: Your data may be shared within our corporate group for internal administrative purposes, service delivery, and to maintain consistent service across our brands.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you of any such change.
• With Your Consent: We may share your information with other third parties when you have given us explicit consent to do so.

We ensure that all third parties with whom we share data adhere to strict data protection standards and comply with applicable laws.

The security of your personal information is paramount to Duelz. We implement robust technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use industry-standard SSL (Secure Socket Layer) encryption for all data transmissions between your device and our servers.
• Access Controls: Strict access controls and authentication mechanisms limit access to your personal data to authorised personnel only.
• Firewalls: Our systems are protected by advanced firewalls to prevent unauthorised network access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our staff are regularly trained on data protection best practices and our internal privacy policies.

While we protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to improve our security measures.

As a data subject, you have several rights concerning your personal data under GDPR and other applicable laws. These rights include:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You can request that we limit the way we use your data in certain situations, such as if you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Rights in Relation to Automated Decision Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time.

To exercise any of these rights, contact us using the details provided in the "Contact Us" section. We will respond to your request within the legally required timeframe.

Duelz uses cookies and similar tracking technologies to enhance your experience, analyse site usage, and support our marketing efforts. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These are necessary for the website to function correctly, enabling core functionalities like secure login and transaction processing.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with our website by collecting information anonymously, which allows us to improve the site's performance.
• Functionality Cookies: These are used to remember your preferences and choices, such as language settings or username, to provide a more personalised experience.
• Marketing/Targeting Cookies: These cookies track your browsing habits to deliver more relevant advertisements.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Disabling cookies may affect the functionality of Duelz and limit your access to certain features.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the purpose of processing. For example:

• Account Information: We retain your account details for the duration of your active Duelz account and for a period thereafter as required by anti-money laundering and other regulatory obligations (typically 5-7 years after account closure).
• Transactional Data: Records of your transactions are kept for a minimum of 5-7 years, as mandated by financial and gambling regulations.
• Marketing Consent: If you have opted in for marketing, we retain your contact details until you withdraw your consent.

After the retention period expires, your personal data will be securely deleted or anonymised, unless it is required for an ongoing legal process or to resolve a dispute.

Duelz operates globally, and your personal data may be transferred to, and stored at, a destination outside the European Economic Area (EEA), such as to service providers or group companies located in other countries. When we transfer your data outside the EEA, we ensure that appropriate safeguards are in place to protect your privacy rights, as required by GDPR.

These safeguards may include:

• Transferring data to countries deemed by the European Commission to provide an adequate level of data protection.
• Using Standard Contractual Clauses (SCCs) approved by the European Commission, which provide contractual obligations for data protection.
• Implementing Binding Corporate Rules (BCRs) for transfers within our corporate group.

By using our Services, you understand that your information may be transferred to these third countries.

Duelz Services are not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete such information from our records. If you believe we may have any information from or about a child, contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make significant changes, we will notify you by posting the updated policy on our website and, where appropriate, by email. Review this policy periodically to stay informed about how we are protecting your information. Your continued use of Duelz Services after any changes indicates your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, contact our Data Protection Officer:

Email: support@[yourduelzdomain].com

Postal Address: [Our Registered Office Address - Placeholder]

You also have the right to lodge a complaint with your local data protection supervisory authority if you believe we have not handled your request or data appropriately.