Privacy Policy

Welcome to Duelz. We protect your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our website, services, and applications (collectively, "Services"). By accessing or using Duelz Services, you agree to the terms outlined in this Privacy Policy. Read this policy carefully to understand our practices regarding your data.

Duelz is operated by a company registered in a European Union member state, holding a license from our licensing authority to offer online gambling services. We adhere to all applicable data protection laws, including the General Data Protection Regulation (GDPR), which means your rights are respected and your data is handled with care.

We collect various types of information to provide and improve our Services. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, gender, address, email address, phone number, and identification documents (such as passport or driving license) required for account verification and compliance with regulatory obligations.
• Financial Information: Details related to your deposits and withdrawals, including payment method details. We do not store full credit card numbers, but rather a tokenized version for processing transactions.
• Transactional Data: Records of your betting activity, game play, deposits, withdrawals, and other transactions made through Duelz.
• Technical Data: Information about your device, including IP address, operating system, browser type, device type, and unique device identifiers.
• Usage Data: Information about how you use our Services, such as pages visited, time spent on pages, features used, and game preferences.
• Communication Data: Records of your communications with us, including customer support inquiries, chat logs, and emails.
• Publicly Available Information: In some cases, we may collect information about you from publicly available sources to comply with our legal and regulatory obligations, such as anti-money laundering (AML) checks.

We use the information we collect for various purposes, including:

• To Provide and Manage Services: To create and manage your Duelz account, process your transactions, and provide access to our games and features.
• For Security and Verification: To verify your identity, prevent fraud, money laundering, and other illegal activities, and maintain the integrity of our Services.
• To Comply with Legal Obligations: To meet our regulatory requirements, including age verification, responsible gambling checks, and reporting to relevant authorities.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
• Personalization: To tailor your experience on Duelz, offering personalized content, promotions, and game recommendations.
• Marketing and Promotions: To send you marketing communications about our products, services, and promotions, where you have consented to receive them. You can opt out of these communications at any time.
• Service Improvement: To analyze usage patterns, monitor the performance of our Services, and identify areas for improvement.
• Research and Development: To develop new features, services, and products.

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, specifically to provide our gaming services and manage your account.
• Legal Obligation: Processing is necessary to comply with our legal and regulatory obligations, such as anti-money laundering regulations, responsible gambling requirements, and reporting to licensing authorities.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights and freedoms do not override those interests. This includes improving our services, preventing fraud, and ensuring network and information security.
• Consent: In certain situations, we may rely on your explicit consent to process your personal data, particularly for marketing communications. You have the right to withdraw your consent at any time.

We may share your personal information with third parties in the following circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT support, identity verification services, and marketing agencies. These providers are contractually bound to protect your data and only use it for the purposes specified by us.
• Regulatory and Law Enforcement Authorities: We may disclose your information to government bodies, regulatory authorities, and law enforcement agencies when required by law, to comply with legal processes, or to protect our rights, property, or safety, or the safety of others.
• Affiliates and Group Companies: Your data may be shared with our affiliated companies within our corporate group for operational and business purposes, always under strict data protection agreements.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
• Fraud Prevention: We may share information with third-party organizations to detect and prevent fraud, money laundering, and other criminal activities.

We do not sell your personal data to third parties for their marketing purposes.

We protect your personal information. Duelz implements technical and organizational measures to safeguard your data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use industry-standard encryption technologies, such as SSL, to protect data transmitted between your device and our servers.
• Access Controls: Access to your personal data is restricted to authorized personnel who require it for legitimate business purposes.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized network access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our employees receive regular training on data protection best practices and our privacy policies.

While we protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security measures.

Under GDPR and other applicable data protection laws, you have several rights concerning your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain situations, for example, if you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data, particularly when processing is based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, contact us using the details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable data protection laws.

Duelz uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and provide personalized content. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These cookies are strictly necessary for the operation of our website, enabling core functionalities like secure login and transaction processing.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with our website by collecting information about traffic sources, page views, and user behavior. This data helps us improve the performance and design of Duelz.
• Functionality Cookies: These cookies remember your preferences, such as language settings or region, to provide a more personalized experience.
• Marketing/Targeting Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our Services.

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically includes:

• Active Account Period: We retain your data for the duration of your active Duelz account.
• Legal and Regulatory Obligations: We retain certain data for a specified period as required by our licensing authority and other applicable laws, typically five to ten years after account closure, for anti-money laundering and responsible gambling purposes.
• Dispute Resolution: We may retain data for longer periods if there is an ongoing dispute or legal claim.

Once the retention period expires, your personal data will be securely deleted or anonymized.

As Duelz operates internationally, your personal data may be transferred to, and stored at, a destination outside the European Economic Area (EEA). This includes countries that may not offer the same level of data protection as the EEA. When we transfer your data outside the EEA, we take appropriate safeguards to protect your data in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of protection by the European Commission.
• Implementing standard contractual clauses approved by the European Commission.
• Relying on your explicit consent for specific transfers.

Duelz Services are not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will delete that information as quickly as possible. If you believe we may have collected information from a child, contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. When we make significant changes, we will notify you by posting the updated policy on our website and, where appropriate, by email. Review this policy periodically to stay informed about how we are protecting your information. Your continued use of Duelz Services after any changes indicates your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, contact our Data Protection Officer:

• Via Email: You can reach us at [email protected]
• Via Live Chat: Available on our website during operational hours.
• Via Mail: Our registered office address can be provided upon request for formal correspondence, in accordance with regulatory requirements.

We resolve any concerns you may have and will respond to your inquiries promptly.